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Returns and Shipping

Please note that all parcels are sent via Australia Post.

Shipping rates are in Australian Dollars 

Australia Shipping

Shipping to Australia is $10 for express shipping or $7.60 standard shipping. Orders over $50 is free. All packages are delivered via Australia Post

New Zealand Shipping

Shipping to NZ is $20 flat rate or free for orders over $75

US and Canada Shipping

Shipping to US and Canada is $18 flat rate or free for orders over $75

UK Shipping

Shipping to UK is $22 flat rate or free for orders over $75

Other Shipping

If you do not live in Australia, New Zealand, USA, Canada or the UK please do not hesitate to email us at info@sashcosmetics.com.au as we may still be able to help and send you some of our lipsticks.

 

Shipping time

If your order is being shipped within Australia, please allow up to 5 business days for your order to arrive. This does not include weekends and public holidays. 

If your order is being shipped internationally, please allow between 6-16 business days for your order to arrive. This does not include weekends and public holidays. Please note that if you have not received your parcel within this period of time, there may be a possibility that your parcel has been held by customs.

If you have any queries about your delivery, please contact us at info@sashcosmetics.com.au

Returns
Please note that we do not offer refunds unless goods are faulty.

If your product is faulty, please email info@sashcosmetics.com.au and we will tend to your enquiry as soon as possible.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still hanve not received your refund yet, please contact us at info@sashcosmetics.com.au.

Sale items
Please note that sale items are final and cannot be exchanged or refunded.

Exchanges
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@sashcosmetics.com.au and send your item to: PO Box 1154 Richmond North Victoria AU 3121.

Shipping is non-refundable.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified about your return.

Shipping returns
To return your product, you should mail your product to: PO Box 1154 Richmond North Victoria AU 3121